Returns & Exchanges

At Ventalier, each piece is thoughtfully selected, inspected, and prepared with care.

We understand that choosing the right piece for your home is personal. If your selection does not feel right, we are here to assist.

Return Window

A return may be requested within 14 days of delivery.

To qualify for a return, the item must be:

  • Unused

  • In its original condition

  • Returned with all original packaging, inserts, and protective materials

Return Process

To request a return, please contact our team with your order number and the reason for the return.

Please do not send your item back before receiving approval. Once your return has been authorized, we will provide the return address and instructions.

After the item has been received and inspected, an approved refund will be issued to the original payment method.

Exchanges

Because many Ventalier pieces are available in limited quantities, direct exchanges cannot be guaranteed.

If your preferred replacement is available, we will be happy to help arrange an exchange. If it is unavailable, an approved refund will be issued once the original item has been returned and inspected.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or an incorrect item was received.

Original shipping charges, if applicable, are non-refundable unless the return is due to damage or an error with your order.

Final Sale Items

Certain limited, custom or specially sourced pieces may be considered final sale. Any restrictions will be clearly noted on the product page before purchase.

Damaged or Incorrect Items

Every piece is carefully inspected before leaving our studio. If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible—ideally within 48 hours of delivery.

Please include your order number and clear photographs of:

  • The complete item

  • A close-up of the damage or incorrect item

  • The item and protective materials as they appeared inside the box

  • The exterior of the shipping box

  • The shipping label and tracking information

Please retain the item, box, inserts and all packaging materials until we confirm that they are no longer needed. The shipping carrier may require an inspection, so please do not return or discard anything before receiving instructions from us.

Once the issue has been reviewed, we will arrange a replacement when available, send the correct item or issue a refund. Ventalier will cover any approved return shipping required for a damaged or incorrect order.

Natural Variation

Many Ventalier pieces feature natural materials, sculptural textures or individually finished surfaces. Subtle variations in color, grain, shape, texture and finish are part of each piece’s character and are not considered defects.